From EA/PA to Manager Masterclass

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21st Feb 201812th Apr 2018



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EA/PAs are at the heart of organisations, working side-by-side with chief executives and leaders, playing a key role in supporting decisions. Ask any successful leader how they achieve their goals while battling a diary full of commitments, a deluge of emails and requests for their time, and most will say they couldn’t do it without their personal assistant. Technology has replaced the typing pool, releasing PAs from routine clerical tasks and creating opportunities to take on new managerial responsibilities. Where a PA or secretary used to have a purely reactive role, they are now proactively finding new ways to improve processes and contribute to the goals of the organisation. The support you provide as an EA/PA is vital to your organization’s ability to achieve its goals and objectives. Today, most EA/PAs are expected to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive “From EA/PA to Manager Masterclass” gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job. We have designed the content and course structure to help you transform from a competent PA/EA into a confident and authentic manager. You will develop skills to inspire confidence, command respect, build credibility and motivate others. You will be encouraged you to think differently – and you will emerge from this masterclass as a more effective and confident manager, ready to tackle the multi-faceted challenges of your role.

Learning Objectives

  • Becoming an effective team leader and managing more professionally
  • Creating a positive and harmonious working environment
  • Enhancing working relationships with bosses, peers and secretaries/administrative assistants
  • Maintaining people’s self-esteem and adopt win-win strategies
  • Understanding where you should be applying management skills in your PA role
  • Developing assertiveness necessary for today’s business climate
  • How to use projects to implement corporate strategies
  • Discover how to clarify expectations and gain the commitment you require right from the beginning
  • Developing an effective people management style that works for you
  • Building flexibility into your people management skills to get the best from different types of people
  • Assess your leadership competencies as a PA and learn how you can develop your strengths
  • Knowing the differences between aggressive, passive, assertive and manipulative behaviour styles

Featuring Our Speakers

Brisbane Speakers:

Glenys Smith Executive Assistant Boeing Defence Australia 

Patrice Miller Executive Assistant to the CEO Collection House Limited

Sally Foley-Lewis Productivity and Execution 🔹 Leadership and Team Skills Expert 🔹 Speaker Author Mentor Sally Foley-Lewis

Petrina Ind Executive Assistant to Managing Director One Key Resources Pty Ltd

Sue Cox Executive Assistant The University of Queensland

Wendy Levens Personal Assistant Telstra

Leanne McGregor Executive Assistant PwC


Melbourne Speakers:

Louise Brown Former PA/EA to CEO & MD – winner of Executive PA Magazine – PA of the year 2013 Now – Business Support Unit Manager Accuteque

Cara Lakey EA and Office Manager ACT Government

Helen Williams Personal Assistant NAB

Megan Green Australian EA of the Year 2016 Executive Assistant  Alfred Health

Karen Thompson EA to Executive Director People & Culture and Executive Director Corporate Services Metropolitan Fire and Emergency Services Board

Edwina Graham Executive Assistant / Famous EA/PA Blogger Who’s the real boss?

Abilene Roscoe Executive Assistant Victorian Managed Insurance Authority

Nova Lusher Executive Assistant to CEO Melbourne Airport

Who should attend?

  • Administrative Managers
  • Senior Principal/Principal Secretaries
  • Confidential Secretaries
  • Executive Secretaries
  • Senior Personal/Special Assistant
  • Personal Assistants
  • Human Resources Managers
  • Clerk of House of Assembly
  • Special/Executive Asst.